Patient Satisfaction
Patient Feedback Survey
Your feedback helps us improve our services. All responses are confidential.
Share This Survey
Print this QR code poster and place it in waiting areas, reception desks, and clinic rooms. Patients can scan it with their phone to access the survey directly.
https://knh-patient-experience-balsam.com/survey
Overall Experience
3 questionsHow would you rate your overall experience today?
How likely are you to recommend our hospital to others?
Did the visit meet your expectations?
Reception & Registration
3 questionsHow was the greeting you received at reception?
Was the registration process quick and efficient?
Were you given clear directions to your destination?
Waiting Experience
3 questionsWas the waiting time acceptable?
Was the waiting area clean and comfortable?
Were you kept informed about any delays?
Clinical Care
4 questionsDid the doctor explain your condition clearly?
Did the doctor listen to your concerns?
Were you involved in decisions about your treatment?
Did the nursing staff treat you with courtesy and respect?
Comfort & Hospitality
3 questionsWas the facility clean and well-maintained?
Were amenities (water, tea, tissues) offered?
Was your privacy maintained throughout your visit?
Pharmacy & Discharge
3 questionsWere your medications explained clearly?
Was the pharmacy wait time acceptable?
Were follow-up instructions clear?
Additional Comments
Net Promoter Score (NPS)
On a scale of 0-10, how likely are you to recommend Balsam Hospital to a friend or family member?
Thank you for taking the time to share your feedback. Your input is invaluable in helping us improve.
Balsam Hospital — مستشفى بلسم الخفجي